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Common Problems

If you are having difficulties using Carmen, there may be a simple explanation that you can figure out and fix for yourself. The three basic kinds of problems that might have quick fixes are:

If you are having difficulties with a quiz or a dropbox assignment, contact your instructor immediately to explain that you are trying to meet the due date. Then, contact the Help Desk (8help@osu.edu or 688-HELP) with as much detail as possible about the problem (including the name and number of your course, your OSU internet username, your computer's operating system, and which browser you are using).

See Troubleshooting Tips for steps to diagnose and correct these kinds of problems.