Grades: Troubleshooting Final Grades
The following information may help diagnose and correct difficulties submitting final grades to the Registrar from Carmen. If your questions are not resolved by these suggestions, please contact (614) 688-HELP or send email to 8help@osu.edu for assistance.
Issue: Percentage Grades
Description: Upon submitting final grades, instructors receive the error "the system detected percentage grades in your Adjusted Final Grades column."
Cause: Use of percentage grades rather than letter grades in the Grade Scheme
Resolution: The gradebook setup needs to be modified to display letter grades in the Final Adjusted Grade column. See Selecting a Grading Scheme.
Issue: Final Adjusted Grades
Description: Upon submitting final grades, instructors receive the error "the system was unable to locate letter grades in your Adjusted Final Grades column."
Cause: Empty Final Adjusted Grade column in the Final Grades page
Resolution: Final Calculated Grades need to be transferred to the Final Adjusted Grade column. (Note, Final Adjusted Grades must appear as letter grades -- see Percentage Grades above.) See Calculating Final Grades.
The image below shows how the Final Grades page should look.
Issue: Unable to Complete This Process
Description: Upon submitting final grades, instructors receive the error "the system was unable to complete this process."
Cause: Due to a system error or heavy traffic, no grades were transferred to the Registrar.
Resolution: Please wait a few minutes and try again. If this error persists, please contact (614) 688-HELP or send email to 8help@osu.edu for assistance.
