
The following information may help diagnose and correct difficulties submitting final grades to the Registrar from Carmen. If your questions are not resolved by these suggestions, please contact (614) 688-HELP or send email to 8help@osu.edu for assistance.
Description: Upon submitting final grades, instructors receive the error "the system detected percentage grades in your Adjusted Final Grades column."
Cause: Use of percentage grades rather than letter grades in the Grade Scheme
Resolution: The gradebook setup needs to be modified to display letter grades in the Final Adjusted Grade column. See Selecting a Grading Scheme.
Description: Upon submitting final grades, instructors receive the error "the system was unable to locate letter grades in your Adjusted Final Grades column."
Cause: Empty Final Adjusted Grade column in the Final Grades page
Resolution: Final Calculated Grades need to be transferred to the Final Adjusted Grade column. (Note, Final Adjusted Grades must appear as letter grades -- see Percentage Grades above.) See Calculating Final Grades.
The image below shows how the Final Grades page should look.

Description: Upon submitting final grades, instructors receive the error "the system was unable to complete this process."
Cause: Due to a system error or heavy traffic, no grades were transferred to the Registrar.
Resolution: Please wait a few minutes and try again. If this error persists, please contact (614) 688-HELP or send email to 8help@osu.edu for assistance.