Known Issues

This page lists system bugs and design quirks that affect specific tools or tasks. These issues are beyond the control of the Carmen Team, but have been reported to the vendor of the software that powers Carmen. Where possible, we suggest workarounds to use until an issue can be resolved.

This information is updated as new problems and solutions are identified

Tool	Description	PC or Mac?	Workaround
Calendar	Users can see the Edit and Delete icons for personal events without the appropriate permissions.	BOTH	none identified
Checklist	Users who do not have access to the Pager tool can still access it through the Chat tool and send pages.	BOTH	none identified
Classlist	Users without the "Access all Course Sections" permission can still view all sections in the Classlist tool.	BOTH	none identified
Classlist	Larger import files may cause an error when importing users through the Classlist.	BOTH	Break the file into two or more parts
Content	Hidden materials in Content There is a bug in the Content feature Hidden. In some case it is possible that the Hidden materials may be revealed to students.	BOTH	If you have time or content sensitive materials please use the Content > Edit > Restrictions tab to control who has access and when.
Content	When you add LOR links to Content it creates and new sub-module then adds the link in that new sub-module.	Mac: 10.4 Windows: XP SP2	Once the link is added move the link to the module and then delete the sub-module
Content	When creating a new content topic, if you switch from Design Mode to HTML Mode and save without entering a title, your content is lost.	BOTH	none identified
Course Export	All components are exported even if the user selects individual items for export. This can cause a time out error for large courses.	BOTH	Delete the unwanted components after importing.
Deep Linking	Deep linking does not work correctly for the student view of grades or competencies.	BOTH	none identified
Discussions	When creating or replying to a message, clicking the post button more than once creates multiple posts of the same message.	BOTH	none identified
Discussions	The print view for discussion messages always sorts by Message ID instead of using the same sort order as the Message List page.	BOTH	none identified
Dropbox	Downloading Dropbox files When downloading specific files or all files you receive an error. Look at the student files if they end in an "x" the student have used Office 2007. Files will look like HW.xlsx (Excel) or HW.docx (Word	BOTH	Students have used Office 2007 so you will need the Microsoft Office Compatibility Pack for Word, Excel, and PowerPoint 2007 file formats which can be found at: http://office.microsoft.com/en-us/products/HA101686761033.aspx If this does not solve your problem please email us the specific Dropbox folder and indicate which student(s) documents are still giving you problems.
Email	The "Reply to all" option does not work correctly when the recipients’ full email is referenced, rather than their stored username.	BOTH	none identified
Email	Email Class members do not show My class does not appear or I have persons appearing in the Email Address book that are not in my class.	BOTH	To correct this you need to check the Show Course Address Book. Follow the directions in the Help Files. http://telr.osu.edu/carmen-help/instructors/email_setup.htm
Grades	GradesText columns in the Gradebook will not sort by the text, the sort order reverts to the First or Last name.	BOTH	None
Grades	Grades-Sections-TA Grader has access to All Sections when they use the Grade All button. This issue has been reported to the vendor. There is a message before you Save that list the number of students affected. This number will be the total number of students in the Course not the Section.	BOTH	None - Warning Message displays the total number of students in the course.
Grades	Gradebook-Import When you try to import grades you will get an error in the last step (Import). We hope to have a fix shortly	BOTH	Manually enter grades
Manage Courses	Course start and end dates being removed	BOTH	None working with vendor
Metadata	Users can see action icons for metadata when they do not have access to metadata.	BOTH	none identified
Metadata	Clicking the Import button more than once causes an error.	BOTH	none identified
Question Collections	If a multi-select question has feedback and is imported into the Question Library, previewing the question causes an error.	BOTH	none identified
Quizzes	Randomized quiz generating 500 error on submission	BOTH	None D2L is working on this issue