Known Issues

This page lists system bugs and design quirks that affect specific tools or tasks. These issues are beyond the control of the Carmen Team, but have been reported to the vendor of the software that powers Carmen. Where possible, we suggest workarounds to use until an issue can be resolved.

This information is updated as new problems and solutions are identified

Tool	Description	PC or Mac?	Workaround
Chat	In Chat, if you switch the message order to sort from newest to oldest, the sort order does not affect messages posted after you make the switch.	BOTH	none identified
Chat	You cannot add personal contacts to chats because the dialog box does not show personal contacts.	BOTH	none identified
Checklist	Users who do not have access to the Pager tool can still access it through the Chat tool and send pages.	BOTH	none identified
Classlist	When you import users from a CSV or TXT file the orgDefinedId is not required, but not having it in the file results in an error.	BOTH	none identified
Classlist	Users without the "Access all Course Sections" permission can still view all sections in the Classlist tool.	BOTH	none identified
Classlist	Larger import files may cause an error when importing users through the Classlist.	BOTH	Break the file into two or more parts
Classlist	If you attempt to import users through a CSV or TX file to a section that has a space in its name, you receive the error message, "The Specified section is not valid", despite the section being valid.	BOTH	none identified
Content	When users attempt to add a file to a course with a directory structure that exceeds 135 characters, the users receive an error message that there is insufficient storage to complete the operation.	BOTH	none identified
Content	When exporting course components, you have the option to select which Content items you want to export, but if you select any content then all Content items are exported.	BOTH	none identified
Content	If a user clicks a topic in the content map, or Choose an Activity pop-up in a SCORM-2004 course that allows users to move forward only through topics then that user receives an error.	BOTH	none identified
Course Export	All components are exported even if the user selects individual items for export. This can cause a time out error for large courses.	BOTH	Delete the unwanted components after importing.
Deep Linking	Deep linking does not work correctly for the student view of grades or competencies.	BOTH	none identified
Discussions	When creating or replying to a message, clicking the post button more than once creates multiple posts of the same message.	BOTH	none identified
Grades	If you create a points-based grading system, then switches to a weighted system, and furthermore changes a bonus item to a non-bonus item, the tool might yield an incorrect maximum point value.	BOTH	none identified
Grades	Text columns in the Gradebook will not sort by the text, the sort order reverts to the First or Last name.	BOTH	None
Grades	Grades-Sections-TA Grader has access to All Sections when they use the Grade All button. This issue has been reported to the vendor. There is a message before you Save that list the number of students affected. This number will be the total number of students in the Course not the Section.	BOTH	None - Warning Message displays the total number of students in the course.
Grades	If a user imports a CSV file to Grades and changes item values during the process, the values might not be preserved.	BOTH	none identified
Homepages	Users of Dragon Naturally Speaking cannot initiate actions from the widget drop-down menus in the Content/Layout tab of the Edit Homepage page.	BOTH	none identified
Metadata	Clicking the Import button more than once causes an error.	BOTH	none identified
Quizzes	When you upload/add an image to a question and save it, the question the image icon does not appear beside the image title.	BOTH	none identified
Quizzes	When you click on a question in the Layout/Questions tab that is a long answer (LA) type question with a comment, the comment does not show on the preview screen.	BOTH	none identified
User Progress	Course Access is not recorded if a user only visits the course homepage and then closes their browser.	BOTH	none identified
User Progress	The Course Access duration total is not calculating course access times correctly.	BOTH	none identified
WebDAV	The Course Access duration total is not calculating course access times correctly.	BOTH	none identified