Carmen Affiliates Program

Carmen Affiliates (CA) are specially-trained Ohio State University staff who assist their own colleges and departments with complex Carmen tasks. They are also consulted on decisions regarding eLearning support at Ohio State.

Depending on the training they receive, Carmen Affiliates can manage many requests that would otherwise be handled by the Carmen team, such as combining or splitting courses sections and "impersonating" users to troubleshoot problems. When Carmen Affiliates require assistance, they have direct access to the Carmen team, bypassing the help desk.

Because of the level of access granted Carmen Affiliates, participation in the program requires:

Permission from a dean or department chair. (See a sample permission letter.)
Training, offered by the Carmen team, to reach the desired level of access.

Roles and Training

The four Carmen Affiliate roles -- Auditor, Specialist, Manager, and Senior Manager -- have different levels of system access rights and training requirements. (The Specialist, Manager, and Senior Manager roles are considered a sequence with escalating responsibilities.)

Workshops required for these roles include:

CORE workshops (Quick Start, Gradebook, and Quizzes), which are part of the regular Carmen Workshops series. See Workshops for schedules and registration information.
Workshops on policy, courses management, and account management, which are offered as needed. Contact Tom Stone (stone.177@osu.edu) for dates and times.

Auditor

Required training: Policy workshop -- covering FERPA , MARX, Copyright, and TELR business practices (90 minutes)

"View" access permissions across the organization (college, department, or course-level)

Auditors may gather information, but must pass change requests to CAs with more system permissions.

Specialist

Required training: Policy workshop -- covering FERPA , MARX, Copyright, and TELR business practices (90 minutes) -- and CORE workshops -- Quick Start (90 minutes), Gradebook (60 minutes), and Quizzes (60 minutes)

Level of access:

Instructor-level access across all course within the organization (college, department, or course-level)
Bulk user import for adding users via CSV file, as instructors can do.

Manager

Required training: Course Management workshops -- Manage Courses (90 minutes) and Public Utilities (90 minutes)

Level of access: All Specialist functions plus the following:

Access to Public Utilities for altering course shells. (See Public Utilities information about Public Utilities.)
Duplicate Call Numbers, including adding existing call numbers in another course.
Move/combine Call Numbers, including removing call #s from one course and adding them to another course.
Add a new course shell.
Change course titles, including changing associated titles for non-Registrar courses completely and appending text to the end of a Registrar’s course title.
Manage Courses, including searching for courses (offerings) and course templates.

Senior Manager

Required training: Account Management workshops -- Local Accounts and Manage Users (90 minutes) and LOR Management (90 minutes)

Level of access: All Manager functions plus the following:

Remove and manage users, including changing roles -- these functions cannot be limited to one department or college; you have permissions for the entire university.
Impersonation, which allow a user to act as a given user in the system to send email, take quizzes, turn in homework, etc.

Impersonation is useful for troubleshooting instructor, TA, and student problems when the Role Switch function is not enough.

Manage the LOR and administer LOR permissions.