Student FAQ
I can't find my Carmen course. Where is it? Details...
Why aren't the same features -- such as dropbox, quizzes, and discussions -- available in all my courses? Details...
Something in Carmen is broken and I can't complete my assignment or quiz. What should I do? Details...
I uploaded my assignment through the dropbox, but my instructor can't access it. What's wrong? Details...
I can't find my Carmen course. Where is it?
To find your current Carmen courses:
- Go to carmen.osu.edu and login with your OSU Internet Username (lastname.#) and password.
- On the Carmen home page, look for the desired quarter and year, and find the department that is teaching the course. If necessary, click the "+" to expand the list.
- After locating your course listing under the correct department and quarter, click on the course title.
If you don't see a course listed, it might be for one of these reasons:
- Your instructor is not using Carmen for this course. Check with your instructor if you have questions.
- Your instructor has not activated the course and has not set activation dates. Course aren't listed on the My Home page until they are active or have dates set for activation. Check with your instructor if you have questions.
- You've just changed your course schedule. Carmen's classlist are updated by an automated enrollment process that runs each night. Email carmen@osu.edu or call 688-HELP if your class doesn't appear within 48 hours of your schedule change.
Why aren't the same features -- such as dropbox, quizzes, and discussions -- available in all my courses?
You may see different options in the navigation bars of different courses because your instructors decide which features to activate. If you are unable to access a tool required for your course, check with your instructor.
Something in Carmen is broken and I can't complete my assignment or quiz. What should I do?
Contact your instructor immediately to say you tried to complete the assignment or quiz. Then, contact the Help Desk by email carmen@osu.edu or by phone at 688-HELP for assistance in correcting the problem.
I uploaded my assignment through the dropbox, but my instructor can't access it. What's wrong?
Check to make sure that the file name DOES NOT contain special characters, such as the ampersand (&), percent symbol (%), or quotes (", or '). These characters interfere with Carmen's file system.
Carmen is a service of TELR in the Office of the CIO.
Having trouble accessing this page? Contact us at carmen@osu.edu or call us at 614.688.4357 (688-HELP) (V), 614.688.8743 (TDD) for assistance.